Refund policy

You have the right to return products within 14 days from the date you receive your order.

If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Returned items must be unused and in the same condition in which you received them. They must also be in the original packaging.

Certain types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Other non returnable items:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care products

To complete your return, please provide proof of purchase, such as an invoice, receipt, or sales receipt.

In some cases, only partial refunds may be granted, if applicable:

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not caused by us

  • Any item returned more than 14 days after shipment

Refunds, if applicable

Once your return is received and inspected, we will send you an email to notify you whether your refund has been approved or rejected.

If approved, the appropriate amount will be refunded to your credit card or original method of payment within the shortest period required by law.

Late or missing refunds, if applicable

If you have not yet received your refund, please check your bank account again.

Then contact your credit card issuing bank, as it may take several days before your refund is officially processed.

If you have completed all of these steps and still have not received your refund, please contact us at info@serelvia.com.

Sale items, if applicable

Only regularly priced items may be refunded. Sale items are not eligible for a refund.

Exchanges, if applicable

We only replace items if they are defective or damaged. If you would like to exchange an item, please contact us at info@serelvia.com and send the item back to the return address shown on the parcel.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift voucher for the value of your return. Once the returned item is received, the gift voucher will be sent to you by mail.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the purchaser.

Return Shipping

Please send returns to the return address shown on the parcel.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your returned product to reach us may vary.