Privacy policy
SECTION 1 - WHAT INFORMATION DO WE PROCESS?
When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide us, such as your name, address, and email address.
When you use the Store Website, additional information may also be collected, including in particular: the IP address assigned to the Customer’s computer or the external IP address of the Internet service provider, domain name, browser type, access time, and operating system type.
If the Customer subscribes to our newsletter, we may send electronic messages to their email address containing commercial information about promotions and new products available in the Online Store.
SECTION 2 - CONSENT
How do we obtain your consent to process your personal information?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or process a return, you consent to our collection and use of your information for that specific purpose only.
If we ask for your personal information for another purpose, such as marketing, we will ask for your explicit consent and give you the opportunity to refuse at any time.
How can I withdraw my consent?
You may withdraw your consent at any time by contacting us at info@serelvia.com.
SECTION 3 - STORE
Our online store is associated with Shopify Inc. Shopify provides us with the online e commerce platform that allows us to sell our products and services.
Your data is stored through Shopify’s databases and the general Shopify application. Your data is stored on a secure server protected by a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, Shopify may store your credit card information. It is encrypted through the Payment Card Industry Data Security Standard, PCI DSS. Your purchase transaction data is stored only for as long as necessary to complete your purchase transaction. After the transaction is complete, your purchase transaction information is deleted.
All direct payment gateways comply with the standards established by PCI DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa and MasterCard.
PCI DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please review Shopify’s Terms of Service or Privacy Policy.
SECTION 4 - THIRD PARTY SERVICES
In general, third party providers used by us will collect, use, and disclose your information only to the extent necessary to allow them to perform the services they provide to us.
However, certain third party service providers, such as online payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be handled by them.
In particular, please remember that certain providers may be located in, or have facilities located in, jurisdictions different from the country in which you are located. Therefore, if you choose to proceed with a transaction that involves the services of a third party provider, your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act.
Once you leave our store’s website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:
When you click on a link in our store, you may be redirected away from our website to another website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that your information is not lost, misused, disclosed, or improperly provided to third parties.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology, SSL, and stored with AES 256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we make every effort to follow PCI DSS requirements and implement additional security standards.
COOKIES
Here is a list of cookies that we use. We provide this information so that you can choose whether you want to remove them or not.
_session_id, unique token, sessional, allows Shopify to store information about your session, such as referrals, landing page, and other information.
_shopify_visit, no data held, expires 30 minutes after your last visit, used by our website provider’s internal statistics tracker to record the number of visits.
_shopify_uniq, no data held, expires at midnight of the following day, counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, stores information about the contents of your shopping cart.
_secure_session_id, unique token, sessional, stores information about your session during checkout.
storefront_digest, unique token, indefinite, if the store is password protected, this is used to determine whether a visitor has access to the store and has previously logged in.
SECTION 6 - AGE OF CONSENT
Restrictions for minors
By using this website, you represent that you are at least the age of majority in your country, state, or province of residence and that you have given us your consent to allow any of your minor dependents to use this website.
SECTION 7 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it regularly. Changes take effect immediately upon their publication on the website.
If we make material changes to this policy, we will notify you that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.
If our store is merged with or acquired by another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, or delete any personal information we have about you, submit a complaint, or request additional information, please contact our Data Protection Specialist at: